Nerro Support Centre

Have a dimensioned layout or cabinet list, appliance specifications, ceiling height, and the locations of doors, windows, plumbing, electrical, and vents. Confirm which cabinet sides will remain visible and where fillers, panels, toe kicks, or moulding are needed.

Work through the layout cabinet by cabinet. Match each position to the appropriate upper, lower, drawer, tall, sink, appliance, or corner category, then select the required size and quantity. Add the finishing parts last and compare the cart against the layout before checkout.

Measure wall-to-wall dimensions at more than one height and record ceiling height, openings, trim, plumbing, electrical, and obstructions. Use the appliance manufacturer's specifications rather than the appliance's nominal size, including required ventilation and door-swing clearances.

The customer is responsible for the measurements and products ordered. Have the final layout, cabinet sizes, appliance openings, fillers, panels, and installation clearances checked by the customer, installer, or contractor before payment.

A typical kitchen may require upper, lower, drawer, tall, sink, appliance, and corner cabinets, plus finished panels, fillers, toe kicks, moulding, and decorative hardware. The exact combination depends on the confirmed layout and which surfaces remain visible.

Often, yes. Cabinet box sides and door fronts can use different materials or finishes, so a visible end may need a finished panel for a completed appearance. Check every end, island back, refrigerator surround, and dishwasher location against the product dimensions.

Fillers create clearance at walls, corners, and beside appliances so doors and drawers can open correctly. Toe kicks finish the recessed area at floor level. Neither should be omitted simply because the cabinet run fits the measured wall length.

Decorative handles, pulls, organizers, waste bins, and other accessories are separate unless the product page specifically states they are included. Review each product description and add the required hardware or accessories before checkout.

Do not assume decorative-hardware holes are pre-drilled. Confirm the product details before ordering, then have the installer position and drill handles only after checking door swing, alignment, and the selected hardware's hole spacing.

Screen colours are only a guide. Painted, wrapped, and melamine components can reflect light differently even when they are intended to coordinate, and small variation between materials or production batches can occur. View current samples in person when colour matching is critical.

Choose a cabinet system, shop each cabinet category, select the required size and options, and add the correct quantity to your cart. Add panels, fillers, toe kicks, moulding, and accessories, then compare the full cart with the confirmed layout before checkout.

Check the collection, door style, colour, cabinet width and height, handing where applicable, quantities, finishing parts, accessories, delivery address, phone number, and postal code. Resolve any uncertainty before submitting the order.

Applicable taxes and available delivery charges are calculated using the information entered at checkout. Enter the final Canadian delivery address and review the complete order total before payment.

Contact Nerro immediately if you notice an error. Changes or cancellation may be limited once processing or production begins, and made-to-order or selected products may have return restrictions. Review the current policy before payment.

Nerro cabinets are assembled in Oshawa, Ontario. Local assembly supports factory-direct ordering and allows cabinets to be delivered assembled rather than flat-packed.

Production timing can change with order volume and product requirements. Delivery timing also depends on the destination, so check the current Production Time page and leave enough flexibility before booking demolition, trades, or installation.

Enter the final Canadian delivery address at checkout to review the available delivery information. Remote areas, islands, ferries, and locations outside regular service zones may require confirmation before ordering.

Confirm the delivery level and drop-off point, elevator booking, loading dock rules, stairs, doorway widths, parking, and any building insurance requirements before ordering. Assembled cabinets are bulky, and special access or carry-in service should never be assumed.

Have an adult available, clear a safe route and dry storage area, and follow the carrier's unloading instructions. Count the pieces, inspect visible packaging and cabinet condition, note concerns on the delivery record when possible, and take photos before moving or installing affected items.

No. Nerro supplies assembled cabinets and ordering support, but installation is not included. Customers should arrange a qualified installer or contractor and confirm the site is ready before delivery.

Confirm final measurements, appliance specifications, wall and floor conditions, plumbing and electrical locations, fillers and panels, and the installation sequence. The room should be enclosed, dry, and ready before cabinets are brought in.

Keep cabinets upright in a clean, dry, temperature-controlled indoor area and protect them from snow, rain, construction moisture, and direct heat. Do not leave them in an unheated garage or outdoors. Follow your installer's guidance for acclimatization before installation.

Nerro cabinets currently include a five-year warranty. Coverage may depend on the product, installation, use, care, and the nature of the issue, so customers should keep their order information and contact Nerro for confirmation.

Stop before installing or modifying the affected item. Take clear photos of the packaging, full cabinet, close-up issue, and product or order reference, then contact Nerro promptly. Keep all packaging until next steps are confirmed.

Small differences in sheen, grain, texture, or colour can occur between painted, wrapped, and melamine components. Minor installation touch-ups may also be part of normal finishing work. Photograph any concern before installation so Nerro can determine whether support is required.

Use a soft damp cloth and mild soap, then dry the surface promptly. Avoid abrasive pads, harsh chemicals, steam, standing water, and excessive moisture around seams and edges. Test any cleaner in an inconspicuous area first.