Frequently Asked Questions
This segment highlights the topics and issues that frequently come up, providing clear and concise answers to help users quickly find the information they need.
Minimum Order:
What is the minimum purchase requirement before taxes and shipping?
The minimum order amount before taxes and shipping is $500.
Returns, Refunds & Exchanges:
Do you accept returns?
All sales are final. No returns due to change of mind.
Do you offer refunds?
Orders can only be cancelled within 24 hours of purchase.
Do you accept exchanges?
Yes, for damaged items within 15 days of delivery.
Cabinet Construction:
Do the cabinets arrive fully assembled?
Yes, all cabinets are pre-assembled.
How thick are the cabinet backs?
5/8 inch.
How thick is the drawer box back/bottom?
5/8 inch.
Are handle holes pre-drilled?
No.
What color are cabinet interiors?
White.
Do you charge for custom paint colors?
Yes, $250 + tax per order.
Delivery & Installation:
How do I determine delivery cost?
Calculated at checkout when you enter your address.
Can I pick up my order?
Yes, warehouse pick-up available.
What are your delivery options for apartment buildings?
Ground floor only; contact us for higher floors.
Are customs charges included for US orders?
No, customers cover all customs fees.
Hardware & Accessories:
Do doors and drawers have soft-close?
Yes, all have soft-close mechanisms.
Do cabinets come with handles?
No, handles are sold separately.
Do cabinets include pre-installed accessories?
No, accessories must be purchased separately.
Contact Us
Email:
info@nerro.ca
Phone:
(+1) 416-271-3259
Address:
40 Wellington Ave E, Oshawa, ON L1H 8B9
Mon - Sat | 10:00 AM - 6:00 PM
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