Frequently Asked Questions

No. Nerro is factory-direct cabinetry, not a design firm. We build your cabinet list from the plans you provide and check it for obvious layout issues, but we don't produce a full kitchen design.

No — we don't offer on-site measurement. You measure (or have your contractor or designer measure). Our Buying Guide shows exactly what to record.

Yes. Send your drawings and measurements and we'll flag obvious problems — cabinets that won't fit, missing clearances, or gaps — before your order goes to production.

Send your drawings, photos, and measurements through the quote page. We reply with a cabinet-by-cabinet list and price, usually within one business day.

Yes. No design fee, no obligation.

It reflects your actual cabinet list. The price changes only if your measurements or selections change.

Two ways: shop cabinets directly and check out yourself, or approve the quote we build from your plans.

At the time you confirm your order. Production and delivery estimates are finalized then, based on your final list and current demand.

Contact us as soon as possible. Changes may be possible before production starts; once cabinets are in production, changes are limited.

Assembled. Your cabinets arrive built, with soft-close hardware already installed.

Painted shaker, slim shaker, double shaker, and slab, plus Euro frameless slab in gloss, supermatt, and woodgrain.

A 5/8" full back panel — far sturdier than the 1/8" panels found on many budget cabinets.

No — handles and knobs are sold separately so you can match your style. Browse the Accessories page.

Pull-out organizers, spice racks, waste bins, moulding, finished side panels, fillers, and toe kicks.

Ontario and Quebec. Ontario delivery runs 2–3 weeks; Quebec runs 3–4 weeks (after production).

Yes. You can collect from our facility at 40 Wellington Ave E, Oshawa, ON.

Production takes about 21 days, then delivery on the timelines above.

Yes. Tell us your deadline and we'll flag expedited options.

No. You or your contractor install. Our cabinets arrive assembled with leveling legs to make installation straightforward.

Yes — assembled, with soft-close hardware fitted and leveling legs integrated.

See our Refund Policy for full details, including timeframes and any conditions.

Contact us right away with photos. We'll make it right.

A 5-year warranty on Nerro cabinets — five times the typical big-box coverage.

Defects in materials and construction under normal residential use.